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wakesys Terms of Service

Terms of Service

These Terms of Service ("Terms") govern your use of the wakesys booking platform operated by wakesys sàrl ("wakesys", "we", "us", or "our"). By creating an account or using our service, you agree to these Terms.

1. About wakesys

wakesys is a booking platform that connects you with activity-based entertainment venues such as wake parks, aqua parks, trampoline parks, climbing gyms, escape rooms, and similar facilities ("Parks").

We are not a Park. We provide the technology that allows you to book activities, sign waivers, and manage your account. The Parks are independent businesses responsible for their own operations, policies, and the activities they offer.

2. Accepting These Terms

By creating a wakesys account, making a booking, or otherwise using our service, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old to create an account and accept these Terms. If you are under 18, a parent or legal guardian must create an account and manage bookings on your behalf.

If you do not agree to these Terms, do not use our service.

3. Your Account

3.1 Account Creation

Depending on the Park's system, your account works in one of two ways:

  • wakesys Global Account: One account that works across all Parks using the new wakesys platform. You do not need to register separately at each Park.
  • Legacy System: Your account is linked to a specific Park. Some Parks may allow you to import your profile to other Parks using a wristband or other identifier.

Your Park will inform you which system they use.

3.2 Account Responsibilities

You are responsible for:

  • Providing accurate and complete information
  • Keeping your login credentials secure
  • All activity that occurs under your account
  • Notifying us immediately if you suspect unauthorized access

3.3 Account Termination

You may only have one wakesys account. On the legacy system, this means one account per Park. On the wakesys Global Account system, this means one account across all Parks. Creating multiple accounts is prohibited. If we detect duplicate accounts, we may merge them or terminate the duplicates.

4. Bookings and Payments

4.1 How Bookings Work

  1. You are entering into a contract with the Park, not with wakesys
  2. The Park sets the prices, availability, and terms of the activity
  3. Your payment is processed by a third-party payment provider (such as Stripe, Adyen, PayPal, or Omise) directly to the Park
  4. The Park is responsible for delivering the activity you booked

4.2 Payment Processing

Payments are processed by third-party payment providers. Each Park has their own direct relationship with these providers. When you make a payment:

  • Your payment goes directly to the Park
  • wakesys never holds or processes your funds
  • Your payment information is handled securely by the payment provider

4.3 Cancellations and Refunds

Each Park sets their own cancellation and refund policy. wakesys does not control these policies.

  • To request a cancellation or refund, contact the Park directly or use the cancellation feature in your booking (if available)
  • Refund eligibility is determined by the Park's policy
  • If approved, refunds are processed through the original payment method

wakesys is not responsible for a Park's cancellation or refund decisions.

4.4 Subscriptions and Recurring Payments

Some Parks may offer subscriptions or recurring payment options. These are agreements between you and the Park. The Park's terms govern any subscription, including how to cancel.

5.1 Digital Waivers

Many Parks require you to sign a waiver or release of liability before participating in activities. When you sign a waiver through wakesys:

  • You are entering into a legal agreement with the Park, not wakesys
  • wakesys is simply the platform that facilitates the signing process
  • Your signature is legally binding
  • The waiver is stored securely and provided to the Park

5.2 Parks' Terms and Safety Rules

Parks may have their own terms and conditions, safety rules, and policies. By booking at a Park, you agree to comply with that Park's rules. Read them carefully before participating.

6. Assumption of Risk

Activities offered by Parks — such as water sports, trampolining, climbing, and other physical activities — carry inherent risks, including the risk of serious injury or death.

By booking an activity, you acknowledge that:

  • You understand the risks involved
  • You voluntarily assume those risks
  • You are physically and mentally fit to participate (or have disclosed any relevant conditions to the Park)

wakesys does not operate, supervise, or control any Park activities. We are not responsible for any injuries, accidents, or incidents that occur at Parks.

7. Prohibited Conduct

You agree not to:

  • Create multiple accounts or share account credentials
  • Provide false or misleading information
  • Use the platform for any unlawful purpose
  • Resell, transfer, or broker bookings without authorization
  • Use automated systems, bots, or scrapers to access the platform
  • Attempt to circumvent security measures
  • Interfere with or disrupt the platform
  • Harass, abuse, or harm Parks, their staff, or other users
  • Engage in fraudulent activity, including payment fraud or chargebacks

8. Account Termination

8.1 Termination by You

You may delete your account at any time by contacting us at info@wakesys.com. See our Privacy Policy for details on data retention after deletion.

8.2 Termination by wakesys

We may suspend or terminate your account if we believe you have:

  • Violated these Terms
  • Engaged in fraudulent or abusive conduct
  • Initiated excessive chargebacks or payment disputes

We will endeavor to provide notice before termination, except where immediate action is required to prevent harm or fraud.

8.3 Effect of Termination

Upon termination:

  • You lose access to your account and booking history
  • Outstanding bookings may be cancelled (refund subject to Park policy)
  • We may retain data as required by law or described in our Privacy Policy

9. Intellectual Property

The wakesys platform, including its design, features, code, and content, is owned by wakesys sàrl and protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on our platform without our written permission.

10. Disclaimer of Warranties

THE WAKESYS PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We do not warrant that:

  • The platform will be uninterrupted, secure, or error-free
  • Any errors or defects will be corrected

We do not guarantee the quality, safety, or legality of any Park or activity. Parks are independent businesses, and we do not endorse or verify their operations.

11. Limitation of Liability

11.1 wakesys Is a Platform, Not a Park

wakesys is a technology platform that facilitates bookings. We do not own, operate, or control any Park. We are not responsible for:

  • Any injury, death, or damage occurring at a Park
  • The quality, safety, or suitability of Park activities
  • A Park's failure to deliver services as described
  • A Park's cancellation, closure, or change in operations
  • Any dispute between you and a Park

11.2 Financial Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, wakesys is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

wakesys's total liability to you for any claims arising from your use of the platform is limited to €500.

11.3 EU Consumer Rights

For consumers in the European Union: Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation. Your statutory consumer rights remain unaffected.

12. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will notify you by:

  • Posting the updated Terms on our website
  • Updating the "Last updated" date
  • Sending you an email or displaying a notice in the app

Your continued use of the platform after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the platform and delete your account.

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of Luxembourg.

13.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved exclusively in the courts of Luxembourg City, Luxembourg.

For EU consumers: You may also bring proceedings in the courts of your country of residence. You may use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

13.3 Force Majeure

wakesys is not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, pandemics, power outages, internet failures, or third-party service provider failures.

13.4 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

13.5 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and wakesys regarding your use of the platform.

13.6 Electronic Communications

You consent to receive communications from us electronically. Your electronic signature on waivers and other documents is legally binding.

13.7 Language

These Terms are written in English. If translated into other languages, the English version prevails in case of conflict.

14. Contact Us

Email: info@wakesys.com

Address:

wakesys sàrl

3, montée St. Hubert

8387 Koerich

Luxembourg

wakesys Privacy Policy

Privacy Policy

This Privacy Policy explains how wakesys sàrl ("wakesys", "we", "us", or "our") collects, uses, and protects your personal information when you use our booking platform.

Who We Are

wakesys provides booking and management software for activity-based entertainment venues such as wake parks, aqua parks, trampoline parks, climbing gyms, and similar facilities ("Parks").

Data Controller:

wakesys sàrl

3, montée St. Hubert

8387 Koerich

Luxembourg

Contact: info@wakesys.com

The Account Model

wakesys offers two account systems, depending on the Park you visit:

  • wakesys Global Account (new platform): You create a single account that works across all Parks using the new wakesys platform. You register once and can book at any participating Park without re-registering.
  • Legacy System: Your account is linked to a specific Park. Some Parks may allow you to import your profile to other Parks using a wristband or other identifier.

Regardless of which system your Park uses:

  • Parks see your data only after you interact: A Park cannot access your profile until you make a booking or register on-site at that Park.
  • Each Park is responsible for their customers: When you book at a Park, that Park becomes a data controller for your booking and visit data. wakesys acts as a data processor on their behalf.

What Data We Collect

Information You Provide

DataWhy We Need It
NameTo identify you and personalize your experience
Email addressAccount login, booking confirmations, receipts
Phone numberAccount recovery, booking confirmations
Date of birthAge verification for activities, waiver requirements
GenderSome Parks require this for safety equipment sizing
AddressRequired for waivers and some Parks
Emergency contactSafety requirement for many activities
PhotoSome Parks take your photo on-site to link you to your profile for identification at check-in
Payment informationProcessed by our payment providers (Stripe, PayPal, Adyen, Omise); we never see your full card number

Information We Collect Automatically

DataPurpose
Device and browser informationSecurity, fraud prevention, improving our service
IP addressSecurity, approximate location for language/currency
Pages visited and interactionsUnderstanding how to improve our platform
Session recordings (sampled)Understanding how users interact with our platform to fix issues and improve usability. Personal information and payment details are automatically masked. Not all sessions are recorded.

Information About Your Visits

When you book at a Park, we collect:

  • What you booked and when
  • Check-in times
  • Signed waivers (including your signature)
  • Purchase history and receipts

How We Use Your Data

We use your data to:

  1. Provide our service — Process bookings, send confirmations, manage your account
  2. Safety and legal compliance — Manage waivers, verify age requirements, maintain records as required by law
  3. Improve our platform — Analyze usage patterns, fix bugs, develop new features
  4. Communicate with you — Booking confirmations, receipts, account notifications
  5. Measure advertising effectiveness — Understand which ads lead to bookings (see "Advertising Measurement" below)
  6. Marketing — With your consent, send you relevant offers
PurposeLegal Basis
Processing bookingsContract performance
Sending booking confirmationsContract performance
Waiver managementLegal obligation / Legitimate interest
Fraud preventionLegitimate interest
Platform analytics and improvementLegitimate interest
Financial record keepingLegal obligation
Advertising measurementLegitimate interest
Marketing emailsConsent

Who We Share Data With

Parks

When you book at a Park, that Park can access:

  • Your profile information (name, email, phone, date of birth)
  • Your booking history at their Park
  • Your waiver status and signed waivers for their Park
  • Your purchase history at their Park

Parks cannot see your activity at other Parks. Parks may use your contact information to send you marketing communications. Each Park is responsible for their own marketing practices and compliance. To opt out of a Park's marketing, use the unsubscribe link in their emails or contact the Park directly.

Infrastructure & Service Providers

These sub-processors are essential to providing the wakesys platform:

Sub-processorPurposeLocation
VercelApplication hosting and serverless functionsUSA (with EU data processing)
Amazon Web Services (AWS)Cloud infrastructureFrankfurt, Germany (EU)
Fly.ioCloud infrastructureFrankfurt, Germany (EU)
SupabaseDatabase hosting (PostgreSQL)Frankfurt, Germany (EU)
StripePayment processingUSA (with EU data processing)
PayPalPayment processingLuxembourg (EU) / USA
AdyenPayment processingNetherlands (EU)
OmisePayment processing (Asia-Pacific)Thailand / Singapore
SendGrid (Twilio)Transactional email deliveryUSA
Google (Gmail API)Email delivery and threadingUSA (with EU data processing)
OmnisendEmail marketing (Park integration)USA / Lithuania (EU)
HotjarSession recordings and heatmaps (sampled, with PII masking)Malta (EU)

Advertising Measurement

When you complete a booking, we share data with advertising platforms to measure the effectiveness of our advertising campaigns. This helps us understand which ads lead to bookings so we can improve our marketing. Personal identifiers are hashed (one-way encrypted) before sharing; technical data is shared unhashed.

PartnerPurposeData Shared
Meta (Facebook/Instagram)Conversion measurementHashed contact info (email, phone), hashed demographics (name, DOB, gender), hashed location (city, state, zip, country), IP address, browser info, purchase details
GoogleConversion measurementHashed contact info (email, phone), IP address, browser info, purchase details
TikTokConversion measurementHashed contact info (email, phone), IP address, browser info, purchase details

Important:

  • We only share data when you complete a booking, not when you browse
  • Personal identifiers (email, phone, name, DOB, gender, address) are hashed (one-way encrypted) before sharing
  • Technical data (IP address, browser info) and purchase details are shared unhashed
  • This is based on our legitimate interest in measuring advertising effectiveness
  • You can opt out (see "Your Rights" below)

We may disclose your data if required by law, court order, or to protect our rights, safety, or property.

International Data Transfers

Your data is primarily stored in the European Union (AWS and Fly.io, Frankfurt, Germany). However, some of our service providers are based in the United States. Where we transfer data outside the EU, we ensure appropriate safeguards are in place, such as:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Certification under recognized frameworks

Cookies

We use only essential cookies required for our service to function:

CookiePurposeDuration
Session cookieKeeps you logged inSession
Security cookiesPrevents fraud and abuseSession

We do not use advertising or tracking cookies.

Data Retention

Data TypeRetention Period
Account informationUntil you request deletion
Booking historyUntil you request deletion
Signed waiversRetained indefinitely for legal protection
Receipts and invoicesMinimum 10 years (legal requirement)
Acceptance of legal termsRetained indefinitely for legal protection
Visit recordsRetained indefinitely for legal protection
Payment recordsMinimum 10 years (legal requirement)

When you request account deletion, we:

  • Delete your personal profile information (name, email, phone, etc.)
  • Retain anonymized records of waivers, receipts, and legal acceptances as required by law
  • Cannot delete data already shared with Parks you've visited

Your Rights

Under GDPR, UK GDPR, and other privacy laws, you have the right to:

RightWhat It Means
AccessRequest a copy of your personal data
RectificationCorrect inaccurate data
ErasureRequest deletion of your data (subject to legal retention requirements)
RestrictionLimit how we process your data
PortabilityReceive your data in a portable format
ObjectionObject to processing based on legitimate interest, including advertising measurement
Withdraw consentWithdraw consent for marketing at any time

How to Exercise Your Rights

To exercise any of these rights, including opting out of advertising measurement, contact us at info@wakesys.com with the subject line "Privacy Request".

Response Time: We will respond to your request within 30 days. If your request is complex or we receive many requests, we may extend this by an additional 60 days, but we will notify you within the first 30 days.

Identity Verification: To protect your privacy, we may ask you to verify your identity before processing your request.

Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not receive different pricing or quality of service for exercising your rights.

Right to Object to Advertising Measurement

You have the right to object to our processing of your data for advertising measurement purposes. If you object, we will stop sending your hashed data to advertising platforms (Meta, Google, TikTok) for conversion tracking.

To opt out, email info@wakesys.com with subject line "Opt Out of Advertising Measurement".

Supervisory Authorities

You have the right to lodge a complaint with a data protection supervisory authority:

  • Luxembourg: Commission Nationale pour la Protection des Données (CNPD) — cnpd.public.lu
  • United Kingdom: Information Commissioner's Office (ICO) — ico.org.uk
  • Other EU countries: Your local data protection authority

Marketing

From wakesys

We may send you:

  • Transactional emails: Booking confirmations, receipts, account notifications, booking reminders (necessary for the service)
  • Marketing emails: Promotional offers and new features (only with your consent; you can unsubscribe anytime)

Email Tracking

Our emails may contain tracking pixels and links that help us understand whether you opened the email and which links you clicked. This helps us improve our communications and ensure important messages are being received. You can disable image loading in your email client to prevent pixel tracking.

From Parks

When you book at a Park, they may contact you about offers, events, and promotions related to their services. Each Park is the data controller for their customer communications and is responsible for their own marketing compliance. To opt out, use the unsubscribe link in their emails or contact the Park directly.

Parks may use email marketing platforms (such as Omnisend) integrated with wakesys to send you marketing communications. When a Park uses these integrations, your data at that Park (email address, name, booking history at that Park) may be transferred to the email marketing platform on the Park's behalf.

Children's Privacy

Protecting the privacy of children is important to us. You must be at least 18 years old to create a wakesys account.

Children under 18 can be added to a booking by a parent or legal guardian, who provides information on their behalf and accepts responsibility for their data.

We do not knowingly collect personal information from children under 18 without parental involvement. If we learn that personal data has been collected from a person under 18 years of age without parental consent, we will take appropriate steps to delete this information.

If you are a parent or guardian and discover that your child under 18 has created an account without your consent, please contact us at info@wakesys.com and we will delete that child's personal data from our systems.

Security

We protect your data using:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Secure password hashing
  • Access controls limiting who can view your data
  • Secure hosting infrastructure (AWS and Fly.io)

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. If you believe your personal data has been compromised, please contact us immediately at info@wakesys.com.

If we become aware of a security breach affecting your personal data, we will inform you and the relevant authorities in accordance with applicable law.

Administrative Access

wakesys team members are authorized to access the administrative sections of the platform when fulfilling customer service requests, providing technical support, and investigating errors or issues. In such cases, they may be able to view:

  • Your profile information
  • Your booking history and transaction records
  • Your waiver and consent records
  • Park settings and configurations (for Park operators)
  • Financial and billing information

All wakesys team members are bound by confidentiality obligations. We only access customer data when necessary to provide support or maintain the service.

We will not disclose any personal data without your consent, unless required by law, necessary to enforce our Terms of Service, or needed to provide services through third-party providers as described in this policy.

Additional Disclosures

For California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Categories of Personal Information Collected:

  • Identifiers (name, email, phone number, IP address)
  • Commercial information (booking history, purchases)
  • Internet activity (pages visited, interactions with our platform)
  • Geolocation data (approximate location from IP address)

** Sharing for Advertising:**

We share data with advertising partners (Meta, Google, TikTok) to measure advertising effectiveness. This includes hashed contact and demographic information, as well as unhashed technical data (IP address, browser info) and purchase details. Under CCPA, this may constitute "sharing" of personal information.

Your California Rights:

  • Right to Know: Request what personal information we've collected, used, and disclosed
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate information
  • Right to Opt-Out of Sharing: Opt out of sharing for advertising measurement
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

** To Opt Out of Sharing for Advertising:**

Email us at info@wakesys.com with subject line "Do Not Share My Information"

We will respond to your request within 45 days.

For United Kingdom Residents

If you are a UK resident, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 apply to your personal information. Your rights are substantially the same as under EU GDPR.

International Transfers:

Your data may be transferred to countries outside the UK. Where we transfer data internationally, we rely on:

  • UK adequacy regulations
  • International Data Transfer Agreement (IDTA) or Addendum to EU SCCs
  • Other lawful transfer mechanisms

Complaints: You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

For Australian Residents

If you are an Australian resident, the Australian Privacy Principles (APPs) under the Privacy Act 1988 apply to your personal information.

Cross-Border Disclosure:

Your personal information may be disclosed to recipients in countries outside Australia, including:

  • United States (Stripe, PayPal, SendGrid, Omnisend, Meta, Google, TikTok)
  • European Union (AWS Frankfurt, Fly.io, Adyen, PayPal, Omnisend)
  • Asia-Pacific (Omise - Thailand/Singapore)

These overseas recipients may not be subject to the Privacy Act 1988 or the APPs. By using our service, you acknowledge and consent to this disclosure. If an overseas recipient handles your information in breach of the APPs, you may not be able to seek redress under Australian law.

Access and Correction:

You may request access to or correction of your personal information by contacting us at info@wakesys.com. We will respond within 30 days.

Complaints:

If you have a complaint about how we handle your personal information, contact us first at info@wakesys.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date
  • For material changes, emailing you or displaying a notice in the app

Contact Us

If you have questions about this Privacy Policy or your personal data:

Email: info@wakesys.com

Address:

wakesys sàrl

3, montée St. Hubert

8387 Koerich

Luxembourg

Sheboygan Quarry Waterpark: Privacy Policy

Privacy Policy for Sheboygan Quarry Waterpark

Effective Date: June 5, 2026

Thank you for choosing Sheboygan Quarry Waterpark, located at 3401 Calumet Drive, Sheboygan, WI, United States. Your privacy is important to us, and we are committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

What Data We Collect

We collect the following types of personal data when you book services with us or interact with our website:

  • Contact Information: Name, email address, phone number.
  • Booking Information: Date of visit, activity chosen (Aqua Park, Stand-Up Paddleboarding, Kayaking), number of participants.
  • Payment Information: Credit/debit card details (processed by third-party payment processors, not stored by us).
  • Demographic Information: Age and gender (optional).
  • Device Information: IP address, browser type, and access times when you visit our website.

How We Use Your Data

We use your personal data for the following purposes:

  • To process and manage your bookings and payments.
  • To communicate with you regarding your reservations and inquiries.
  • To send you confirmations, updates, and promotional information (if you have opted in to receive marketing communications).
  • To improve our services and visitor experience by analyzing usage trends and preferences.
  • To comply with legal obligations and protect our rights.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods may vary depending on the type of data and applicable legal requirements.

Sharing with Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except for the following:

  • Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers).
  • Legal Compliance: We may disclose your information when required to do so by law or in response to valid requests by public authorities.

Cookies and Analytics

Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device. You can choose to accept or decline cookies through your browser settings. We use Google Analytics to help us understand how users interact with our website. For more information about cookies and how to manage them, please see our Cookie Policy on our website.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data.
  • The right to rectify inaccurate or incomplete data.
  • The right to erase your personal data (right to be forgotten).
  • The right to restrict or object to processing your data.
  • The right to data portability, allowing you to obtain your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the contact information below.

Contact for Privacy Questions

If you have any questions about this Privacy Policy or our data practices, please contact us:

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

Last updated: June 5, 2026.

Sheboygan Quarry Waterpark: Terms & Conditions

Terms and Conditions Sheboygan Quarry Waterpark

Welcome to the Sheboygan Quarry Waterpark ! By purchasing a ticket or making a booking, you agree to these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other applicable policies. If you do not agree with any of these terms, please refrain from using our services.

2. Booking and Payment

2.1 Ticket Purchase

  • Tickets for activities at Sheboygan Quarry Waterpark can be purchased online through our website or at the venue.
  • All prices are in USD and inclusive of any applicable taxes.

2.2 Payment

  • Payments must be made in full at the time of booking through our secure payment gateway.
  • We accept various payment methods, including credit cards and other electronic payment options as indicated during the booking process.

3. Cancellations/Refunds

3.1 Cancellation Policy

  • Cancellations made more than 24 hours before your scheduled activity will receive a full refund.
  • Cancellations made within 24 hours of the scheduled activity are non-refundable. No shows will not be refunded.

3.2 Rescheduling

  • Customers may reschedule their bookings without any penalty if done at least 24 hours prior to the scheduled time. Rescheduling is subject to availability.

4. Conduct

4.1 General Conduct

  • Visitors are expected to conduct themselves in a safe and respectful manner. Any disruptive or inappropriate behavior may result in removal from the venue without a refund.
  • All guests are required to follow the instructions provided by our staff and adhere to safety guidelines issued for each activity.

4.2 Age Restrictions

  • Participants in activities such as SUP and kayak rental must be at least 12 years old. Participants under 18 must be accompanied by an adult.

5. Liability Limitations

  • Participation in activities is at your own risk. Sheboygan Quarry Waterpark, its affiliates, or staff shall not be liable for any injury, loss, or damage incurred during or as a result of activities, except where such liability cannot be excluded by law.
  • We recommend that all guests have appropriate insurance coverage for any activities they partake in.

6. Privacy

Your privacy is important to us. We will collect, use, and disclose your personal information in accordance with our Privacy Policy. By booking with us, you consent to the collection and use of your personal details as outlined in our policy.

7. Amendments

Opening Friday June 5th reserves the right to amend these Terms and Conditions at any time without prior notice. All changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically to stay informed.

For any questions regarding these Terms and Conditions, please contact us at Sheboygan Quarry (mailto:sheboyganquarry@gmail.com).


Location:
3401 Calumet Drive,
Sheboygan, WI, United States

Activities Available:

  • Aqua Park
  • Stand-Up Paddleboarding (SUP)
  • Kayak

By purchasing a ticket or booking an activity at Sheboygan Quarry Waterpark, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing to experience our venue!

Sheboygan Quarry Waterpark: Safety Rules

Safety Rules for Sheboygan Quarry Waterpark

Address: 3401 Calumet Drive, Sheboygan, WI, United States


General Rules

  • All guests must adhere to the posted safety signs and rules throughout the park.
  • Guests must follow the instructions of park staff and beach monitors at all times.
  • Report any safety concerns or incidents to a staff member immediately.
  • All activities are undertaken at guests’ own risk; read and understand all safety warnings beforehand. All deep water aqua park access and rentals require the use of a lifejacket (provided). No open water swimming or cliff diving is allowed.

All activities are at your own risk – this is not a guarded site, beach monitors will be observing activities but parents are responsible for their children.

Height/Age Requirements

  • Aqua Park Attractions: Guests must be 6 years of age and at least 48 inches tall to access certain attractions. Height checks will be conducted.
  • Stand Up Paddleboarding (SUP): Guests must be at least 12 years old to participate without adult supervision. Children under 12 must be accompanied by an adult on the SUP.
  • Kayaking: All participants must be at least 8 years old. Children aged 8-12 must wear a life jacket and be accompanied by an adult.

Supervision

  • Children under 12 years old must be supervised by an adult (18 years or older) at all times within the park.
  • Groups or parties with minors must ensure a minimum adult-to-child ratio of 1:4.

Prohibited Items/Behaviour

  • No glass containers or breakable items are allowed in the park.
  • Smoking and vaping are strictly prohibited within the venue.
  • Alcohol consumption is not permitted.
  • Running, roughhousing, and any behavior that may endanger yourself or others is strictly prohibited.
  • Guests under the influence of drugs or alcohol will be refused entry or removed from the premises.

Wisconsin Statutes 895.525 (3) & (4) States: … A participant in a recreational activity … accepts the risk inherent in the recreational activity of which the ordinary prudent person is or should be aware. A participant in recreational activity … is responsible to do all the the following:

Act within the limits of his or her ability Heed all warnings regarding participation in the recreational activity Maintain control of his or her person and equipment devices or animals the person is using while participating in the recreational activity Refrain from acting in any manner that cause or contribute to injury to himself or herself or to other persons while participating in the recreational activity A violation of this law constitutes negligence. Wisconsin State Statutes 895.525 (3) & (4)

Updates to Rules

  • Safety rules may be updated periodically to ensure the safety and enjoyment of all guests. All revisions will be communicated through announcements at the park and on our website.

Thank you for your cooperation in ensuring a safe and enjoyable experience at Sheboygan Quarry Beach & Adventure Park!